Frequently Asked Questions

A government-issued photo ID (passport, driver's license, or national ID) and a selfie. Most verifications complete in under 2 minutes with our AI system.

No. Each user is limited to one account per our Terms of Service. Multiple accounts may result in suspension. One account gives you full access to all features.

Click "Forgot Password" on the login page, enter your registered email, and follow the reset link. The link expires in 15 minutes for security.

Bank transfer (SEPA, SWIFT, ACH), credit/debit cards (Visa, Mastercard), and direct crypto deposits. All methods are listed in your wallet section.

Crypto withdrawals process in 10-30 minutes. Bank transfers take 1-2 business days. Card refunds take 3-5 business days depending on your bank.

Your first deposit is completely free. Crypto deposits and withdrawals have minimal network fees. Bank withdrawals may incur a small processing fee — always shown before confirmation.

Maker fees start at 0.02% and taker fees at 0.04%. High-volume traders unlock VIP tiers with even lower rates. No hidden fees ever.

Market, Limit, Stop-Loss, Take-Profit, Trailing Stop, and OCO (One-Cancels-the-Other). All orders can be placed 24/7 and execute automatically.

Over 500 pairs including crypto (BTC, ETH, SOL, 200+ altcoins), forex (EUR/USD, GBP/JPY, 50+ pairs), and commodities (gold, silver, oil).

The minimum order is $10 or equivalent in crypto. There's no maximum limit. Start small, scale up at your own pace.

256-bit SSL encryption, mandatory 2FA (Google Authenticator or SMS), biometric login on mobile, and optional hardware key (YubiKey) support.

Yes. We maintain a $100M insurance fund and 95% of assets are stored in air-gapped cold wallets. Monthly proof-of-reserves audits are published publicly.

Immediately freeze your account via the security page, change your password, and contact support. Our security team responds within 5 minutes for urgent cases.